Frequently Asked Questions



Q. Do I need a Doctor's referral to see a physiotherapist?  
A:
 
No referral is needed if you intend to use your private health fund or make upfront payments.  However, if you wish to claim your treatment costs on Medicare, Work Cover, or CTP then you will need a referral letter from your GP.  
Q. If I don’t have private health insurance, can I still see a physiotherapist?
A: Yes of course, in addition to private health fund benefits, we also accept cash, Eftpos, and credit card payments (Mastercard and Visa). 
Q.
I’ve been having some issues with pain and I’m not sure if seeing a physiotherapist would assist my condition?
A:  The team at Croydon Physiotherapy is more than happy to speak to you about the suitability of physio treatment in your circumstances. Please don’t hesitate to contact us and we are happy to discuss whether an initial consultation will be appropriate.
Q.  I am waiting to have surgery, should I start having Physiotherapy?
A. Yes, a pre-operative physiotherapy program has been proven to give the best outcome possible. Not only does it minimise your loss of strength while waiting, but it also helps to prepare your muscles and joints for the post-operative rehabilitation.
Q.  What should I expect when attending the first physiotherapy visit?
A. Please arrive 10 mins prior to your initial appointment for completing paper work. During the initial consultation, you will be thoroughly assessed, provided with an explanation of a likely diagnosis, and treatment may begin to provide you with pain relief.
Q.
What should I bring to the initial consultation
A. If you have any scan results or x-rays, feel free to bring them along. If you have any questions, it helps to have them written down so that you can ask them.